Changes to our Appointment System following Coronavirus
TO HELP REDUCE THE POTENTIAL SPREAD OF INFECTION, WE ARE ADVISING ALL PATIENTS TO PHONE BEFORE COMING TO THE SURGERY.
WHEN YOU RING US, OUR STAFF MAY ASK YOU SOME QUESTIONS TO DETERMINE YOUR CONDITION. SOME OF THESE QUESTIONS MAY INCLUDE IF YOU HAVE A TEMPERATURE OR A COUGH. THESE QUESTIONS HELP US TO DETERMINE THE BEST ACTION TO TAKE BUT ALSO HELPS PROTECT OUR STAFF AND OTHER VULNERABLE PATIENTS.
IF APPROPRIATE, YOU MAY RECEIVE A CALL BACK FROM A GP OR BE GIVEN OTHER RELEVANT ADVICE.
IF YOU NEED A REPEAT PRESCRIPTION, PLEASE LEAVE A MESSAGE ON OUR SCRIPT LINE ALONG WITH THE NAME OF THE CHEMIST YOU WOULD LIKE YOUR PRESCRIPTION TO BE SENT TO. PLEASE ALLOW 48 HOURS FOR REPEAT SCRIPTS.
IF YOU ALREADY HAVE AN APPOINTMENT AND YOU HAVE NOT BEEN CONTACTED BY THE PRACTICE, PLEASE RING THE SURGERY AND ASK FOR ADVICE AS TO WHETHER OR NOT YOU SHOULD ATTEND.
The practice operates a 48-hour appointment system and a number of pre-booked appointments are available to book every Thursday at 1pm. Appointments may be made in person or by telephone. Please make a separate appointment for each person. If you cannot attend, please cancel as soon as possible. Patients will be offered an appointment within 48 hours (weekends/holidays excluded) with a doctor in the practice, but not necessarily a doctor of your choice.
Urgent cases will be seen on the day with the first available doctor. Emergency cases will be seen immediately. Calls may be made between 8.30am and 5.30pm Monday to Friday.
Practice nurses and treatment room operate an appointment system except in urgent cases, when immediate treatment is available.
Please telephone before 11.00am. Only those too ill to travel will be seen at home. It is inappropriate to request a house call because of lack of transport or other non medical social factors. Urgent home visits will be seen as soon as possible.