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Oaks Family Practice Centre
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BBC Health News
'Cancer treatment broke my heart, but I've survived'
21 Sep 2019 00:50
Kreena developed heart failure after being treated for cancer - but has made a remarkable recovery.
Efforts to cut sugar out of food way off target
20 Sep 2019 17:07
Soft drinks have 29% less sugar on average since a levy was imposed, but we're eating more sugary food.
Children being denied new cancer drugs
20 Sep 2019 01:31
Doctors say the rules are "too cautious" for giving innovative medicines to children.
Sertraline: Antidepressant works 'by reducing anxiety symptoms first'
20 Sep 2019 01:33
A study of patients taking the common antidepressant sertraline throws new light on how it works.
MPs demand action over wrongly-issued NHS fines
20 Sep 2019 01:20
"Vulnerable" people are being fined over claims for free treatment at dentists and doctors, say MPs.
Hospitals relying on 'emergency' loans to cover costs
20 Sep 2019 01:20
NHS trusts are paying back millions of pounds to the government each year in interest.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.