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Oaks Family Practice Centre
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BBC Health News
Coronavirus: Randox recalls up to 750,000 test kits over safety concerns
08 Aug 2020 13:05
Some kits sent to care homes should be returned, but the government says the risk to safety is low.
Coronavirus: Face covering use expanded in England and Scotland
08 Aug 2020 17:06
The new rules apply to cinemas, museums and places of worship as more quarantine restrictions start.
Virus cases 'may be levelling off' in England, figures suggest
07 Aug 2020 17:31
After a low in cases at the end of June, the ONS estimated infections had been rising slightly in July.
Coronavirus: NHS England scales back private sector deal
07 Aug 2020 17:41
A deal in which NHS England had access to 92% of private hospitals beds will come to an end.
NHS protest by nurses and health staff over pay rise 'snub'
08 Aug 2020 17:04
Hundreds march in Cardiff, Swansea, Bridgend and Merthyr claiming they missed out on latest award.
Chemotherapy in cancer patients with Covid-19 'not a risk'
07 Aug 2020 02:57
Female breast cancer patients were much more likely to survive than other patients, a study says.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.