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Oaks Family Practice Centre
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BBC Health News
Coronavirus: GPs not told when patients removed from 'shielding lists'
30 May 2020 00:51
This has caused confusion and anxiety among extremely vulnerable people staying at home.
Coronavirus: Relaxing lockdown 'risky' and a 'political decision'
30 May 2020 00:30
Warning from top scientist advising government says cases are still at very high levels.
Coronavirus: Dental practices to reopen from 8 June
29 May 2020 15:08
Dental practices in England have been told they can reopen from Monday, 8 June.
NHS Seacole: Covid-19 rehab centre takes first patients
29 May 2020 11:14
Covid-19 survivors can require heart, lung and muscle therapy, or psychological and social care.
About 7% have had coronavirus, says ONS survey
28 May 2020 18:34
The estimate is based on blood tests on 885 people in England as part of a household survey by the ONS.
Coronavirus: R number 'very similar' across UK
28 May 2020 14:52
Scientists say there are no significant regional differences in coronavirus rates across the UK.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.