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Oaks Family Practice Centre
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BBC Health News
Poorest women's life expectancy declines, finds report
25 Feb 2020 00:31
"If health has stopped improving, that means society has stopped improving," author of report says.
Coronavirus: Britons returning from northern Italy told to self-isolate
25 Feb 2020 22:56
Several schools send pupils and staff home after they return from skiing trips in the country.
Coronavirus: Iran's deputy health minister tests positive as outbreak worsens
25 Feb 2020 20:47
Iraj Harirchi, who has strongly denied any cover-up of a growing outbreak, has self-quarantined.
Fake psychiatrist 'did not contribute' to Suffolk man's death
25 Feb 2020 17:10
An epileptic man's death "may have been prevented" by better follow-up care, an inquest hears.
Coronavirus: Tenerife hotel with hundreds of guests locked down
25 Feb 2020 20:54
An Italian doctor staying at the hotel, which has hundreds of guests, tested positive on Monday.
Coronavirus: Will I get paid if I self-isolate?
25 Feb 2020 13:01
Health Secretary Matt Hancock says Britons returning from locked-down Italian towns must self-isolate.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.