Skip To Content
028 8676 2249
Increase Font Size
Decrease Font Size
Reset Font Size
Oaks Family Practice Centre
Show Main Menu
octors & Staff
Show Side Menu
Common Health Questions
Conditions A to Z
BBC Health News
Seeing an NHS dentist 'a problem everywhere'
20 Nov 2019 00:53
Patients are being turned away, stuck on waiting lists and put off by cost, BBC analysis suggests.
Shrewsbury and Telford Hospital: Babies and mums died 'amid toxic culture'
19 Nov 2019 20:16
Staff got dead babies' names wrong and, in one case, referred to a child as "it", a leaked report says.
Old age: Why 70 may be the new 65
19 Nov 2019 15:01
Experts say health and life expectancy gains mean it is time to rethink how we measure and define being elderly.
General election 2019: Income tax rise will boost NHS budget - Lib Dems
19 Nov 2019 15:50
The penny rise would allow it to match Labour's NHS front-line spending plans, the party says.
NHS to pay tax bills to get doctors back to work
18 Nov 2019 18:11
The row over pensions has led to doctors refusing to do overtime because they were being landed with hefty tax bills.
Coroner urges first aid training for chiropractors
18 Nov 2019 17:51
A coroner has made recommendations for chiropractors after a man's neck broke during treatment.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.