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Oaks Family Practice Centre
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BBC Health News
Covid: 'Convalescent plasma no benefit to hospital patients'
15 Jan 2021 17:22
Donations of plasma from people who have recovered from the virus have been suspended.
Covid-19: Early signs of lockdown restrictions working
15 Jan 2021 16:55
The R number in the UK is officially estimated at 1.2-1.3 as a further 1,280 deaths are reported.
Covid-19: Brazil virus already in UK ‘not variant of concern’, scientist says
15 Jan 2021 17:12
A variant that is thought to be more infectious has not been found in the UK, scientist says.
Covid: Intensive care patients transferred from London to Newcastle
15 Jan 2021 20:21
Hospitals with large critical care capacity are taking patients from other areas to ease pressures
Covid: Fake news 'causing UK South Asians to reject jab'
15 Jan 2021 15:09
The NHS fears some communities are being targeted with misinformation, a leading doctor says.
Covid-19: North-east England leads race to vaccinate over-80s
14 Jan 2021 17:56
More than 45% of this priority group has now been vaccinated, compared with about 30% in London.
You will be treated
as an individual and will be given due courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs
will be honoured.
We will answer the telephone
promptly and courteously.
will be made when requested and if a doctor feels that you are not well enough or are too infirm to attend the surgery. The final decision rests with the doctor. Where possible visits to be requested before 11.00am daily.
We may give you your test results
when you telephone the surgery or you may be asked to make an appointment with the doctor to discuss them.
On registering as a new patient
you will be offered a health check with the nurse.
You will be given a time to see a doctor
in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.
Please allow at least 48 hours before collecting repeat prescriptions. Please also note repeat prescriptions can now be ordered online, anyone interested should ask at reception for details.
Routine referral letters
for hospital appointments will normally be dispatched within one working day of referral being agreed with the doctor. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a hand-written note for a patient to take to the hospital.
We ask that you treat
our doctors and all practice staff with due courtesy and respect.
The first hour of the morning
can be extremely busy. Please take the advice given to you at the practice.
Let us know immediately
if you change your address or name and remember to give your phone number and postcode.
Please contact the surgery
between 8.30 and 11.00am for a home visit during the day which will be at the discretion of the doctor.
A home visit for a genuine emergency can be requested at any time.
are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please let us know if you are unable to keep an appointment
. We can then offer it to someone else.
Please check our patient information booklet
for the procedure for obtaining repeat prescriptions.